Overview
Vantage DX is an enterprise digital experience monitoring platform used by IT, network, and telecom teams to troubleshoot Microsoft Teams call quality, diagnose network issues, and ensure service reliability. Combining real-time insights, CQD data, and synthetic testing, Vantage DX helps teams identify problems before user experience is impacted.
My contribution
As the Senior Product Designer and Product Owner, I led the product discovery and UX strategy behind unifying iQ, Gizmo, and our network diagnostics tool into one cohesive platform. I designed end-to-end workflows, built dashboards using Kibana, ensured AODA-compliant patterns, and aligned cross-functional teams by bridging product vision, user needs, and engineering constraints.
The team
1 × Product Manager
1 × Product Owner & Designer (me)
10 × Engineers
Year
2021 - Present
Process
Perfecting Clarity in a World of Hybrid Systems
Before it became Vantage DX, we had three separate products — iQ, Gizmo, and a standalone network diagnostics tool. Each had its own UI, architecture, and customer base. My challenge was to unify these experiences into a single, cohesive platform built for Microsoft Teams performance troubleshooting.
The Challenge
Unifying three products meant navigating mismatched frameworks, different design languages, shifting business priorities, and complex technical constraints. The pivot from sysadmin-focused infrastructure monitoring to Microsoft Teams call quality required new workflows, new dashboards, and new data sources. At the same time, AODA compliance issues were everywhere across the old interfaces.
My Role
As the Senior Product Designer and Product Owner, I drove the product discovery, strategy, and UX needed to merge iQ, Gizmo, and network diagnostics into a unified experience. I mapped workflows, built dashboards with Kibana, guided AODA compliance, and collaborated closely with engineering and product stakeholders through every iteration.
Breaking Down the Project
Because we couldn’t pause development or rebuild from scratch, improvements were rolled out in strategic releases:
Aligning branding across iQ and Gizmo
Rebuilding the network diagnostics tool inside iQ
Driving AODA compliance across all interfaces
Designing new call quality dashboards using CQD and synthetic data
Preparing the platform for MSP multitenancy
Outcome
Vantage DX launched as a unified, cohesive experience that combined iQ, Gizmo, and network diagnostics into a single purpose-built platform for Microsoft Teams performance monitoring. The new call quality dashboards improved troubleshooting clarity, AODA compliance brought the interface to government standards, and early MSP customers validated the new multitenancy model by onboarding partners directly into the platform.
